Levelup Casino Terms of Use 2026 | Australia

You may use our services only if you are at least 18 years old, or older if the law where you live sets a higher gambling age. You must have legal capacity to enter a binding agreement and must be playing for yourself, not on behalf of anyone else. It is your responsibility to check that online gambling is lawful where you are located. We may ask for proof of age at any time, and if you are found to be underage we will close the account, void any bonus and may withhold winnings obtained while ineligible. We do not knowingly offer play to minors.

Each person may hold only one account, and each household, device, payment method and IP address is expected to be linked to a single player. To register, you provide your email, a password, your currency (AUD for Australian players) and your country, followed by your full name, date of birth, phone number and address. You must confirm your email through the link we send before playing. All details must be accurate and kept current. You are responsible for keeping your login credentials private, and we recommend enabling two-factor authentication. Accounts may not be sold, shared or transferred.

Before any withdrawal, we require you to verify your identity by uploading a valid government-issued ID and proof of address. This is a legal and security requirement connected to anti-money-laundering and know-your-customer obligations. We may request further documents, such as proof of payment ownership or source of funds, whenever our compliance team considers it necessary. Withdrawals will not be processed until verification is complete. Providing false, altered or third-party documents is a serious breach and can lead to account closure and forfeiture of balances to the extent permitted by law.

We accept Visa, Mastercard, PayID, POLi, BPAY, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer. The minimum deposit is A$20 for most methods, A$10 with Neosurf and A$30 with crypto. We do not publish a maximum deposit. You may only deposit from payment methods registered in your own name. Supported account currencies are AUD, EUR, USD, CAD, NZD, BTC, ETH and LTC, and the currency you choose at registration cannot normally be changed later. Please set deposit limits that suit your budget and never gamble with money you need for essentials.

The minimum withdrawal is A$50, or A$100 when withdrawing by crypto. Daily limits are generally A$4,000 to A$5,000 for PayID, card and bank transfer, and up to A$10,000 for crypto. Once your account is verified, crypto payouts typically arrive within about an hour, PayID within 24 hours, bank transfers in 1 to 3 business days and cards in 2 to 5 business days. Withdrawals are normally returned to the method used to deposit. Active bonus wagering must be completed before a bonus-related balance can be withdrawn, and processing times may be affected by checks or banking delays.

The welcome package is spread over four deposits: 100% up to 300 AUD plus 100 free spins; 75% up to 400 AUD plus 50 free spins; 50% up to 500 AUD plus 50 free spins; and 100% up to 800 AUD plus 100 free spins. Each is claimed with the code LVL1, LVL2, LVL3 or LVL4 on a deposit of at least A$20. Wagering is 35x to 40x the bonus, and the bonus expires 14 days after the deposit. Slots count 100% towards wagering, while table games count for less. Because figures on different pages of the site can vary, the terms shown for the specific promotion at the time you claim it apply. Bonuses are optional, and bonus funds are not guaranteed to produce any return.

Promotions are intended for genuine recreational players. We may void bonuses and any winnings derived from them if we detect abuse, including opening multiple accounts, collusion, using stolen or third-party payment methods, arbitrage or low-risk betting patterns designed to clear wagering without real exposure, or exploiting software errors. Any maximum-bet or game-exclusion rule attached to a specific offer must be observed while a bonus is active. Where a promotion's own terms specify no figure, we will apply the rules reasonably and in good faith. Our decision on suspected abuse, after review, is final subject to Section 12.

Our VIP programme has Platinum and Diamond levels. Entry is by collecting 5,000 Comp Points or by making a single deposit of A$1,000 or more. Members receive weekly cashback, additional cashback up to three times a day depending on level, improved comp-point exchange rates and, at higher levels, a personal account manager. Comp points are earned only on real-money bets and are not awarded on live games. We may review, change or withdraw VIP benefits, and may remove a player from the programme where these terms have been breached.

Our services are not available in every jurisdiction. You must not register or play if doing so is prohibited by the laws that apply to you, or if you are located in a territory we have restricted. We may block or close accounts connected to restricted locations, including where a VPN or similar tool is used to disguise your location, and may void any play and winnings from such accounts. A current list of restricted territories can be requested from our support team, and you are solely responsible for complying with your local rules.

Games are supplied by studios including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Yggdrasil, Quickspin, Betsoft, Habanero, Big Time Gaming and Evolution Gaming. Random outcomes are generated by certified RNG software that is independently audited. Each game has its own rules, paytable and limits, which you should read before playing. If a game malfunctions, the affected round and related payouts may be voided. Use of bots, automated tools or any method to gain an unfair edge is forbidden. Casino games carry a house edge, and no outcome can be predicted or guaranteed.

If your account stays inactive for an extended period, we may classify it as dormant and apply reasonable administrative measures, after attempting to contact you. You can close your account at any time by contacting support. Responsible gambling tools, including deposit limits, cooling-off breaks and self-exclusion, are available to you, and we strongly encourage their use if gambling stops being enjoyable. During self-exclusion we will not allow you to play or send you marketing. We may also close or suspend an account where these terms are breached or the law requires it.

You must not commit fraud, launder money, use stolen payment methods, harass staff, manipulate games or attempt to breach our security. Breaches may result in suspension, closure and cancellation of winnings where permitted. To the fullest extent the law allows, we are not liable for losses arising from your gambling, internet or device failures, third-party payment delays, or events outside our reasonable control. Nothing here excludes liability that cannot lawfully be excluded. Our service is provided under a Curacao eGaming licence, and you play at your own risk and discretion.

If you have a concern, contact our 24/7 live chat or email team first so we can investigate and respond. If you remain dissatisfied, you may escalate the matter in writing for review by a senior member of staff. These terms are governed by the laws applicable to our licensing jurisdiction. We may update these terms from time to time, for example to reflect legal, security or product changes, and the current version is always the one published on the site. Continuing to play after an update means you accept the revised terms. If you disagree, please stop playing and close your account.