Levelup Casino Privacy Policy 2026

When you register, we ask for your email address, a password, your country and your preferred currency. To complete your profile, we also need your legal name, birthday, mobile number and residential address. Before any withdrawal, we request identity documents and proof of where you live. As you play, we record deposits, withdrawals, bonus activity, game sessions and support conversations. We also gather technical details such as your device type, browser, IP address and approximate location, which help us run the service and spot problems.

We process your details to open and operate your account, credit bonuses such as the welcome package, and move money in and out of your balance. Identity checks let us confirm you are of legal age and prevent fraud, money laundering and duplicate accounts. We also use data to answer your questions, keep our platform stable, improve our game lobby and, where you agree, send promotional messages. We do not collect more than we reasonably need for these purposes.

We rely on several grounds to handle your data. Most processing is necessary to deliver the contract between you and us, such as running your account and paying out winnings. Some is required by law, including identity verification and anti-money-laundering duties. Other uses rest on our legitimate interests, such as securing the site and analysing performance, balanced against your privacy. Where we need your consent, for example for marketing emails, we ask first and you can withdraw it whenever you like.

We pass information only to those who help us operate. This includes payment processors and banks handling your deposits and withdrawals, identity-verification and fraud-prevention partners, and cloud, analytics and customer-support tooling providers bound by confidentiality terms. We may disclose data to our licensing authority, Curacao eGaming, or to law enforcement and other public bodies when the law or a valid request requires it. We never sell your personal information to third parties for their own marketing.

We hold your data for as long as your account remains open and for a reasonable period afterwards, so we can meet record-keeping, tax, anti-money-laundering and dispute-handling obligations. Verification documents and transaction histories are generally retained for the minimum period the rules demand. Once there is no lawful reason to keep information, we delete it or irreversibly anonymise it. Marketing preferences are stored until you opt out.

You can ask to see the personal data we hold about you, request corrections to anything inaccurate, and in many cases ask us to erase it or limit how we use it. You may object to certain processing, withdraw consent for marketing at any moment, and request a portable copy of information you gave us. Some requests may be restricted where we must keep records by law. We will explain our reasoning if we cannot fully act on a request.

We safeguard your information with 256-bit SSL encryption, PCI-DSS aligned handling of card details, and optional two-factor authentication on your account. Our games use a certified random number generator that is independently audited. Access to personal data inside our team is limited to staff who need it for their role. No system is perfectly immune to risk, so please choose a strong, unique password and never share your login details.

We use cookies and comparable technologies to keep you signed in, remember preferences, measure how the site performs and, with your permission, tailor offers. You can adjust or block cookies in your browser settings, though some features may then stop working properly. For the full list of cookies we use and how to manage them, please read our separate cookie policy.

We use account activity to help protect you, including flagging patterns that may suggest play is getting out of hand. Tools such as deposit limits and self-exclusion are available in your account, and we record those choices so they are respected. Gambling should stay entertainment, never a way to make money. If it stops feeling like fun, please step back and seek support from a local Australian help service.

To exercise a right or ask a question about this policy, reach our data protection contact through your account's live chat or support form, and mention that your request concerns privacy so it is routed correctly. We may need to confirm your identity before acting. We review this policy periodically and will post any changes on this page with an updated date, notifying you directly where a change is significant.