Contact Levelup Casino Support | 24/7 Help in 2026

We offer two channels: live chat and email. Live chat is the quickest route for anything time-sensitive, such as a deposit that hasn't appeared, a login problem or a question about how a bonus works. It's staffed 24/7, so you can get in touch at any hour, including weekends and public holidays. Email suits situations that need more detail, such as sending documents, describing a longer issue or following up on an earlier conversation. We don't list a phone line or a postal address, so please be wary of anyone claiming to contact you on our behalf through other means.

A well-prepared message saves everyone time. Please give us your username and the email address registered to your account so we can find you straight away. Describe what happened in plain terms, including roughly when it occurred and which game, bonus or payment method was involved. Screenshots are very helpful, especially of error messages or bonus screens. For anything payment-related, add the transaction ID or reference number from your bank, card statement or crypto wallet. If you're asking about a promotion, tell us which code you used, such as LVL1. The more detail you share upfront, the fewer follow-up questions we'll need to ask.

Live chat is designed for real-time conversation, so you'll usually be connected with an agent quickly and can resolve simple questions on the spot. Email replies take a little longer because each message is read and handled properly rather than answered with a template. Complex cases, such as those needing input from our payments or verification teams, may take additional time, and we'll tell you if that's the case rather than leave you guessing. If you've written in and heard nothing, reply to your original thread instead of opening a new one, as this keeps your full history together and helps us pick up where we left off.

Before any withdrawal, we ask every player to complete identity verification. You'll need to upload a valid photo ID and proof of address, and this is a standard step designed to protect your account and keep funds secure. If you're unsure which documents are accepted, ask us before uploading and we'll point you in the right direction. We can also help with email confirmation links that haven't arrived, password resets, two-factor authentication setup and changes to account details. For security reasons, we may ask you to confirm a few personal details before making changes, so please don't be put off by those checks.

Contact us if a deposit hasn't been credited, a withdrawal looks delayed or you're unsure about limits and fees for a particular method. We support Visa, Mastercard, PayID, POLi, BPAY, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer. Typical timings after verification are about an hour for crypto, within 24 hours for PayID, one to three business days for bank transfer and two to five business days for cards. When you write to us, mention the method used, the amount, the date and any reference number, and we'll trace it with you step by step.

If you're unhappy with how something was handled, tell us so we can put it right. Start with live chat or email and say clearly that you'd like to make a complaint, summarising what went wrong and what outcome you're hoping for. Our team will review the case, and if the first agent can't resolve it, you can ask for it to be passed to a senior team member. Should you still feel the matter hasn't been settled fairly, you may refer it to the Curacao eGaming authority, the licensing body we operate under. Keep your chat transcripts and emails, as they'll support your case.

Gambling should stay fun, and it's never a way to make money or solve financial worries. If your play is starting to feel out of control, contact us any time to set deposit limits, take a cooling-off break or request self-exclusion on your account. Just tell our team what you need and we'll act on it promptly and without judgement. Our responsible gambling tools are also available in your account settings. If you're in Australia and want independent, confidential support, you can call Gambling Help Online on 1800 858 858. Please only play with money you can afford to lose, and remember this site is for adults aged 18 and over.